Image / video capture error
How to check app permissions.
The Vision App needs permission to access your camera and microphone in order to capture the relevant images/videos.
Android Instructions
Click here or follow the instructions below.
Step 1: Open settings by either swiping down from the top of your screen (Figure 1) or by clicking on the 'Settings' App.
Figure 1
Step 2: Next, access the 'Privacy' section, Figure 2.
Figure 2
Step 3: Select 'Permission Manager'.
Note: The permission manager allows the user to manage all permissions requested by the applications installed on the device. Any access grant can be denied again if you wish.
Figure 3
Step 4: Click 'Camera' and follow step 5.
Figure 4
The apps will be split into four sections, 'ALLOWED ALL THE TIME', 'ALLOWED ONLY WHILE IN USE', 'ASK EVERY TIME', and 'DENIED'.
Step 5: Tap on the AOS Vision App once and simply select 'ALLOWED ONLY WHILE IN USE', Figure 5.
Step 6: Then, do the same for 'Microphone', Figure 4.
Figure 5
You will now be able to capture images and videos within the Vision AOS App.
IOS Instructions
Click here or follow the instructions below.
Note: The privacy manager allows the user to manage all permissions requested by the applications installed on the device. Any access grant can be denied again if you wish.
Step 1: Open 'Settings' by clicking on your settings icon, then swipe down and tap 'Privacy'.
Step 2: Next, tap 'Microphone'. Ensure that the AOS Vision App appears green, if it does not, swipe the toggle.
Figure 6
Step 3: Go back to 'Privacy' and tap on 'Camera' and ensure that the AOS Vision App appears green, if it does not, swipe the toggle.
Figure 7
You will now be able to capture images and videos within the Vision AOS App.
Note: No images or videos are stored on the AOS Vision app.