If the locked account is a global administrator account:
To unblock a global admin, please contact firstname.lastname@example.org or your AOS account manager and the support team will unlock your account as soon as possible.
If the locked account is a local administrator account:
To activate the account and reset the password, the global admin for that user will need to follow the steps below:
Log in to their account.
Go to the Admin page, as shown in Figure 1 below.
3. Go to the Users section and select the relevant user, Figure 2.
4. Un-check the 'Locked' box on the user page, which will be checked after the user was locked out, and click 'Save', Figure 3.