Resetting a Patient's PIN
If a patient forgets their PIN for the AOS Vision mobile app, they will need to contact the ECP they are registered with.
ECP Patient Pin Reset
The ECP (Admin/Pro/Basic User) will need to go to the Patient section within the 'Admin' site, Figure 1.
Click in the '+' symbol (Figure 2) to send a 'New Card'.
The patient will then be sent a new email with their PIN, Figure 3.
Figure 1
Figure 2
We recommend that the user allows fingerprint access to replace the PIN where available.
The patient will need to deactivate the app before using a new activation code, Figure 4.
The activation codes are only valid for one time use, so if the app has to be deleted for any reason a new activation code (security card) will be required.
Figure 3