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Video Error using a Google Pixel 4

What action to take if you have an issue reviewing a video that was captured on a Google Pixel 4 device using the AOS Vision patient app.

Patient App

  1. When a patient has problems reviewing a video within the AOS app, select the devices 'Settings'. 

  2. Click 'Advanced' and then un-check 'Store videos efficiently', Figure 1. 

  3. Repeat the process of capturing a video within the AOS Vision app and continue as usual. 

How To Reduce Video File Sizes On Google's Pixel 4 Without Reducing Quality

Figure 1

  • The video preview will now work and can be transferred to the AOS web app for review. 

  • The high efficiency storage mode for videos is not supported by the video playback controls used in the AOS app or web app. 


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